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EU Customer Rights Policy

EU Customer Rights Policy

Inspyer Lighting

Effective Date: 19th June 2026
Business Name: Inspyer Lighting
Website: https://www.inspyerlighting.co.uk/
Contact Email: info@inspyerlighting.co.uk
Registered Address: 6 The Oakleys, High Wych Road, High Wych, Herts, CM21 0DU

1. Purpose

At Inspyer Lighting, we are committed to respecting and protecting the rights of customers located within the European Union (EU) and European Economic Area (EEA). This policy outlines your statutory rights under applicable EU consumer protection laws, including the Consumer Rights Directive, Digital Services legislation where applicable, and relevant national consumer laws.

Nothing in this policy limits or excludes any rights that consumers are entitled to under applicable law.

2. Right to Clear Information

Before purchasing products from Inspyer Lighting, customers are entitled to receive clear and transparent information regarding:

  • Product descriptions and specifications

  • Pricing, including taxes and applicable fees

  • Delivery costs and estimated delivery times

  • Payment methods

  • Return and refund procedures

  • Warranty information

  • Contact details for customer support

We strive to ensure that all information presented on our website is accurate, complete, and easy to understand.

3. Right to Cancel (14-Day Cooling-Off Period)

Distance Sales

If you are an EU consumer purchasing products online, by telephone, or through other distance-selling methods, you generally have the right to cancel your order within 14 days without giving any reason.

The cancellation period expires 14 days after:

  • You receive the goods; or

  • A third party designated by you receives the goods.

Exercising Your Right to Cancel

To exercise your right to cancel, please contact us using the details provided in this policy and clearly state your decision to cancel.

You may use the following wording:

“I hereby give notice that I cancel my contract for the purchase of the following goods: [order details].”

4. Returns and Refunds

If you cancel within the statutory cooling-off period:

  • You must return the goods within 14 days of notifying us of cancellation.

  • Products should be returned in a condition suitable for resale, subject to your right to inspect them as you would in a retail store.

  • We will reimburse all payments received for the returned goods where required by law.

  • Refunds will be processed within 14 days of receiving the returned goods or receiving evidence that they have been returned.

Refunds will be made using the same payment method used for the original transaction unless otherwise agreed.

5. Exceptions to the Right of Cancellation

The statutory right to cancel may not apply to:

  • Custom-made, bespoks, made-to-order or personalized lighting products

  • Products manufactured to customer specifications

  • Sealed items that have been opened and are unsuitable for return due to hygiene or safety reasons (where applicable)

  • Other products exempted under applicable consumer law

Any applicable exclusions will be clearly communicated before purchase.

6. Faulty, Damaged, or Incorrect Products

Customers have the right to receive goods that:

  • Match their description

  • Are of satisfactory quality

  • Are fit for their intended purpose

If a product arrives damaged, defective, or incorrect, please contact us as soon as possible with:

  • Your order number

  • A description of the issue

  • Supporting photographs where available

Where required by law, Inspyer Lighting will offer an appropriate remedy, including:

  • Repair

  • Replacement

  • Price reduction

  • Refund

7. Legal Guarantee

EU consumers benefit from statutory legal guarantees for goods.

If a product develops a fault that was present at the time of delivery or results from a manufacturing defect, you may be entitled to remedies under applicable consumer protection laws.

These statutory rights are provided in addition to any commercial warranty offered by Inspyer Lighting.

8. Delivery Rights

Customers are entitled to receive their orders within the delivery timeframe communicated during checkout.

If delivery is delayed beyond the agreed timeframe, customers may:

  • Request a revised delivery date;

  • Cancel the order where permitted by law; and

  • Receive a refund where applicable.

9. Data Protection and Privacy Rights

Inspyer Lighting respects your privacy and processes personal data in accordance with applicable data protection laws, including the General Data Protection Regulation (GDPR).

Customers have the right to:

  • Access their personal data

  • Correct inaccurate data

  • Request deletion of personal data where legally applicable

  • Restrict or object to certain processing activities

  • Request data portability

  • Lodge a complaint with a supervisory authority

For more information, please refer to our Privacy Policy.

10. Customer Complaints

If you are dissatisfied with any aspect of our service, we encourage you to contact us first so that we can attempt to resolve the issue promptly and fairly.

Customer Support Contact

Email: info@inspyerlighting.co.uk
Address: 6 The Oakleys, High Wych Road, High Wych, Herts, CM21 0DU
Telephone: +44 (0) 1992 252900

We aim to respond to customer complaints within 5 business days.

11. Alternative Dispute Resolution

Where required by applicable law, EU consumers may have access to alternative dispute resolution mechanisms or consumer protection authorities in their country of residence.

Customers may also seek assistance from local consumer protection agencies if a dispute cannot be resolved directly with Inspyer Lighting.

12. Policy Updates

Inspyer Lighting reserves the right to update this Customer Rights Policy from time to time to reflect changes in legal requirements, business operations, or customer service practices.

The latest version will always be available on our website.

Inspyer Lighting is committed to treating all customers fairly and ensuring compliance with applicable EU consumer protection legislation.