Do you do free delivery?
We are currently offering free delivery to the UK mainland on all orders. Free delivery is also offered on orders over £250 for destinations within the EU. Any questions regarding a particular product please contact email@example.com. For all other orders shipping costs will be calculated according to size, weight and destination. If you have any queries send us an e-mail to firstname.lastname@example.org. Delivery restrictions may apply, so be sure to read the product information before you make a purchase.
I received an email with tracking information, but my item did not arrive, what should I do?
Please contact our Customer Service team at email@example.com. Please include your name, order number, e-mail and date of purchase.
Our aim is to give you the best customer experience! We aim to meet our stated delivery times but unfortunately orders may sometimes be delayed for various reasons that are beyond our control. We will notify you as soon as we are aware of any possible delays on your order.
Should I book an electrician to fit my lights before I have recieved them?
Because of the risk that delivery could be delayed, or that the Goods could be damaged in transit, you should not to schedule or commit to any third-party products or services (such as hiring electricians to install the Goods) until after the Goods have arrived and you have checked they are complete and undamaged. We will not be liable for any third-party costs (including cancellation or call-out fees) which result from the Goods not arriving on time or in working order.
Which countries do you deliver to?
Our products ship worldwide - please send us an email to firstname.lastname@example.org and we can provide a quote to have it sent over to you.
How much will the duties and taxes be for my International delivery?
Each country has their own percentage rate, this information can be found at your local customs office. You as the customer are solely responsible for paying these fees. Please ensure you are familiar with your countries importing rules and regulations and contact your local customs office for more information.
- You MUST inspect the condition of your order upon delivery. If you notice that the package has some damages on the outside you must notify the courier and mark it down on the delivery slip. If an item from your order is damaged YOU MUST notify our Customer Service team WITHIN 24 HOURS of receipt of the delivery.
- Different items have different delivery methods, times and prices, depending on size, supplier and whether it is already manufactured or it is manufactured upon order, please refer to the product information or email email@example.com for specific information on delivery times for specific items
I've recieved my item but I dont like it, can I send it back?
You may change your mind within 14 days of the Goods (except Bespoke or Personalised Goods) being delivered and receive a full refund. If you cancel once the Goods have been dispatched or delivered, you must return them to us within 14 days of receiving them. You are responsible for the cost of returning any such item(s) to us. You can cancel the Contract by emailing firstname.lastname@example.org and providing your name, address, order details and phone number. All refunds will be paid within 14 days of the Goods being returned.
In all cases you must ensure that Goods returned to us are in the original packaging and securely packaged. It is at the discretion of Inspyer Lighting to refuse a refund if the light is returned damaged or not as sold.
Please contact us to discuss the best method to arrange return of the Goods.
If you order Bespoke or Personalised Goods (even as a Consumer) and/or are a Business ordering standard Goods, you are not entitled to cancel the order or recieve a refund.
TRADE ACCOUNT & COMMERCIAL CUSTOMERS
By placing an order you are offering to purchase the goods on the terms of this Agreement. Once an order is accepted it is final and binding and you shall have no right to return the Goods unless there is a fault or defect which is covered by a warranty.For clarity, the Company does not provide a Change of Mind policy for Trade or Commercial Customers for standard or bespoke products.
If the Goods are faulty or defective they must be returned to us are in the original packaging and securely packaged. It is at the discretion of Inspyer Lighting to refuse a refund if the light is returned damaged or not as sold.
Please contact us to discuss the best method to arrange return of the Goods.
Can I exchange and item for something else?
RETAIL CUSTOMERS ONLY
If you wish to exchange an item proceed to contact our Customer Services team by calling (01992 252900) or emailing (email@example.com) within 14 days of delivery informing us of your intention to return the unwanted Goods and details of the Goods you wish to exchange them for. You must pay the cost of returning the item(s) to us. Upon receipt and satisfactory inspection of the Goods we will make arrangements for exchange. You must ensure that Goods returned to us are in the original packaging and securely packaged. It is at the discretion of Inspyer Lighting to refuse an exchange if the light is returned damaged or not as sold.
My item is faulty or damaged, what should I do?
YOU MUST inspect the condition of your order upon delivery. If you notice that the package has some damages on the outside, we kindly ask you to notify the courier and mark it down on the delivery slip. If an item from your order is damaged YOU MUST notify our Customer Service team WITHIN 24 HOURS of receipt of the delivery by sending an email to firstname.lastname@example.org. Our Customer Service team will then get in touch to help resolve the issue as soon as possible.
Who pays the postage costs to return an item?
We will pay the costs of return if: (a) the Goods are faulty or not as described; (b) you cancel due to us altering the Goods or these Terms; (c) there is an error in the Good’s pricing or description; or (d) you have a legal right. In all other circumstances (including where you change your mind) you must pay for the return.
Where Goods are returned due to change of mind we will refund the price paid for the Goods by the method you used for payment. However, we may make reasonable deductions from the price (up to their entire value) to: (a) compensate us for any damage to the Goods or loss of value caused by your handling them; (b) meet our collection or return delivery costs. You must ensure that Goods returned to us are in the original packaging and securely packaged.
What address should I send return items to?
Our Returns address is:
Inspyer Lighting Ltd
6 The Oakleys, High Wych Road
How can I place an order?
When you wish to buy a product, simply click on the "Add to cart" button and the product will be added to your shopping cart. You will then have the option to continue shopping or proceed to checkout. When you have completed your online order on Inspyer Lighting and the payment has gone through for your item(s), you will receive an email confirmation. Once your order has been processed and the items have shipped, you will get another email confirmation.
What can I do if something is wrong with my order?
Please contact our Customer Service team who are more than happy to help with any issues via email@example.com
How can I amend or cancel an order?
We are committed to meeting our delivery promises. Therefore, we cannot add new items to orders that have already been paid and processed. Please, place a new order in this case. You can cancel your order according to our standard returns policy.
Do you guarentee the item is in-stock?
We do our utmost to ensure that items listed as 'in stock' are available either in our warehouse or at the warehouses of the manufacturers, however we cannot guarantee availability of any particular item, and that ordering an item does not necessarily mean that the item is available for delivery within the stated period. In the event that we cannot fulfil the order within the stated period you will be entitled to a full and immediate refund. Alternatively we can advise you of the soonest date that the item will be back in stock with the manufacturer.
What payment methods do you accept?
When an item is purchased on inspyerlighting.co.uk we accept Visa, MasterCard and American Express securely express paymants via Shopify Payments, Paypal or Apple Pay.
When will I be charged?
When an item is purchased on inspyerlighting.co.uk your card will be charged at the end of the checkout process. For international shipping costs simply complete your order and we will calculate the shipping cost and contact you to take payment. Alternatively email firstname.lastname@example.org or call +44 1992 252900 and we will process the order for you including your shipping cost.
Is your site secure?
Rest assured that our site is secure and you can shop safely. When you enter the checkout stage you will notice that the browser switches to secure mode (a little padlock appears somewhere on the browser screen). This guarantees that your card details are being encrypted and cannot be seen by anyone.
What is ‘MasterCard Secure Code’ and ‘Verified by Visa’?
This is an extra security measure we and the banks like to use to keep your payment safe when shopping online. VbV and SecureCode allow you to create your own personal password to use as an extra security measure for any online Visa or MasterCard payments you make. Please refer to visa.co.uk & mastercard.co.uk for more details.
Why is my payment declined?
If your payment is declined it means that your bank did not allow a charge on your card. If possible try another card. If the problem is not resolved you could contact your bank and they should be able to provide you with the reason for the decline.