FAQs


Items that you buy through inspyerlighting.co.uk will have different delivery methods, times and prices, depending on size, supplier and whether it is already manufactured or it is manufactured upon order; please refer to the product page for a delivery estimate. Currently we offer free delivery on all orders delivered within the UK mainland. Free delivery is also offered on all orders over £250 within the EU (except UK mailand). For all other orders shipping costs will be calculated according to size, weight and destination. If you have any queries send us an e-mail to support@inspyerlighting.co.uk. Delivery restrictions may apply, so be sure to read the product information before you make a purchase.

Free Delivery?

We are currently offering free delivery to the UK mainland on all orders. Free delivery is also offered on orders over £250 for destinations within the EU (except UK mainland). Any questions regarding a particular product please contact support@inspyerlighting.co.uk.

How do I know if my order has shipped?

You will receive an email from us as your order has shipped. Sometimes, when you have ordered multiple items, your order might ship in several different packages. You will receive an email every time that a package has been sent to you with details about the items that it contains.

I received an email, but my item did not arrive, what should I do?

Please contact our Customer Service team at support@inspyerlighting.co.uk. Please include your name, order number, e-mail and date of purchase.

Delayed delivery?

Our aim is to give you the best customer experience! We aim to meet our stated delivery times but unfortunately orders may sometimes be delayed for various reasons that are beyond our control. We will notify you as soon as we are aware of any possible delays on your order.

Which countries do you deliver to?

Our products ship worldwide - please send us an email to support@inspyerlighting.co.uk and we can provide a quote to have it sent over to you.

How much will the duties and taxes be for my International delivery?

Each country has their own percentage rate, this information can be found at your local customs office. You as the customer are solely responsible for paying these fees. Please ensure you are familiar with your countries importing rules and regulations and contact your local customs office for more information.

 

You may change your mind within 14 days of the Goods (except Bespoke Goods) being delivered and receive a refund. You can cancel the Contract by writing to us or emailing us (support@inspyerlighting.co.uk) and providing your name, address, order details, phone number and email. If you order Bespoke Goods (even as a Consumer) and/or are a Business, you may not cancel under this.

If you cancel once the Goods have been dispatched or delivered, you must return them to us at The Old Rectory, Ware Road, Widford, Herts, SG12 8RL. If you cancel after changing your mind, you must return the Goods within 14 days of informing us of cancellation.

We will pay the costs of return if: (a) the Goods are faulty or not as described; (b) you cancel due to us altering the Goods or these Terms; (c) there is an error in the Good’s pricing or description; or (d) you have a legal right. In all other circumstances (including where you change your mind) you must pay for the return.

Where Goods are returned due to change of mind we will refund the price paid for the Goods by the method you used for payment. However, we may make reasonable deductions from the price (up to their entire value) to: (a) compensate us for any damage to the Goods or loss of value caused by your handling them; (b) meet our collection or return delivery costs. You must ensure that Goods returned to us are in the original packaging and securely packaged.

In all cases, we will arrange collection of the Goods and refunds will be paid within 14 days of the Goods being returned.

Exchanges

If you wish to exchange an item proceed to contact our Customer Services team by calling (01992 252900) or emailing (support@inspyerlighting.co.uk) within 14 days of delivery informing us of your intention to return the unwanted Goods and details of the Goods you wish to exchange them for. We will arrange collection of the unwanted Goods and on receipt and satisfactory inspection of the Goods we will make arrangements for exchange. You must ensure that Goods returned to us are in the original packaging and securely packaged. It is at the discretion of Inspyer Lighting to refuse an exchange if the light is returned damaged or not as sold.

Faulty or Damaged Items

You must inspect the condition of your order upon delivery. If you notice that the package has some damages on the outside, we kindly ask you to notify the courier and mark it down on the delivery slip. Then proceed to notify our Customer Service team according to the procedure outlined below.
If an item from your order is faulty or damaged, please submit a return request to support@inspyerlighting.co.uk. Our Customer Service team will then get in touch to help resolve the issue as soon as possible.

Our Returns address is:

Inspyer Lighting Ltd
The Old Rectory
Ware Road
Widford
Hertfordshire
SG12 8RL
United Kingdom

How can I place an order

When you wish to buy a product, simply click on the "Add to cart" button and the product will be added to your shopping cart. You will then have the option to continue shopping or proceed to checkout. When you have completed your online order on Inspyer Lighting and the payment has gone through for your item(s), you will receive an email confirmation. Once your order has been processed and the items have shipped, you will get another email confirmation.

What can I do if something is wrong with my order?

Please contact our Customer Service team who are more than happy to help with any issues via support@inspyerlighting.co.uk

How can I amend or cancel an order?

We are committed to meeting our delivery promises. Therefore, we cannot add new items to orders that have already been paid and processed. Please, place a new order in this case. You can cancel your order according to our standard returns policy.

What payment methods do you accept?

When an item is purchased on inspyerlighting.co.uk we accept Visa, MasterCard and American Express securely express paymants via Shopify Payments, Paypal or Apple Pay.

When will I be charged?

When an item is purchased on inspyerlighting.co.uk your card will be charged at the end of the checkout process. For international shipping costs simply complete your order and we will calculate the shipping cost and contact you to take payment. Alternatively email support@inspyerlighting.co.uk or call +44 1992 252900 and we will process the order for you including your shipping cost.

Is your site secure?

Rest assured that our site is secure and you can shop safely. When you enter the checkout stage you will notice that the browser switches to secure mode (a little padlock appears somewhere on the browser screen). This guarantees that your card details are being encrypted and cannot be seen by anyone.

What is ‘MasterCard Secure Code’ and ‘Verified by Visa’?

This is an extra security measure we and the banks like to use to keep your payment safe when shopping online. VbV and SecureCode allow you to create your own personal password to use as an extra security measure for any online Visa or MasterCard payments you make. Please refer to visa.co.uk & mastercard.co.uk for more details.

Why is my payment declined?

If your payment is declined it means that your bank did not allow a charge on your card. If possible try another card. If the problem is not resolved you could contact your bank and they should be able to provide you with the reason for the decline.