Do you offer free delivery?
We are currently offering free delivery for customers on UK mainland on all orders over £100 (excluding Highlands and excluding oversize items that require shipping on a dedicated pallet). For all other orders shipping costs will be calculated according to size, weight and destination. If you have any queries send us an e-mail to email@example.com.
Will I have to pay import tax / duty or customs clearance charges?
UK customers: No, you will not have to pay any additional charges. Inspyer Lighting is a UK company and is responsible for all the costs of importing goods from overseas.
Non-UK customers: Yes, you will be responsible for all local VAT, import tax / duty or customs clearance charges
I received an email with tracking information, but my item did not arrive, what should I do?
Please contact our Customer Service team at firstname.lastname@example.org. Please include your name, order number, e-mail and date of purchase.
What happens if my delivery is delayed?
Our aim is to give you the best customer experience! We aim to meet our stated delivery times but unfortunately orders may sometimes be delayed for various reasons that are beyond our control. We will notify you as soon as we are aware of any possible delays on your order.
Should I book an electrician to fit my lights before I have received them?
Because of the risk that delivery could be delayed, or that the Goods could be damaged in transit, you should not to schedule or commit to any third-party products or services (such as hiring electricians to install the Goods) until after the Goods have arrived and you have checked they are complete and undamaged. We will not be liable for any third-party costs (including cancellation or call-out fees) which result from the Goods not arriving on time or in working order.
Which countries do you deliver to?
International shipping is available for most of our products but some restrictions may apply - please send us an email to email@example.com and we can provide a quote and shipping confirmation for you.
How much will the duties and taxes be for delivery outside of the UK?
Each country has their own customs charges and duty percentage rates, this information can be found at your local customs office. You as the customer are solely responsible for paying these fees. Please ensure you are familiar with your countries importing rules and regulations and contact your local customs office for more information.
- You MUST inspect the condition of your order upon delivery. If you notice that the package has some damages on the outside you must notify the courier and mark it down on the delivery slip. If an item from your order is damaged you must notify our Customer Service team WITHIN 24 HOURS of receipt of the delivery.
- Different items have different delivery methods, times and prices, depending on size, supplier and whether it is already manufactured or it is manufactured upon order, please refer to the product information or email firstname.lastname@example.org for specific information on delivery times for specific items
I've received my item but I don't like it, can I send it back?
Of course, if you wish to return your goods for a full refund then you have 28 days to send them back to us. Simply email email@example.com providing your name and order number and we will contact you to let you know the process for returning the items. Please note that you will be responsible for the cost of returning any such item(s) to us.
In all cases you must ensure that Goods returned to us are in the original and undamaged packaging, securely packaged, unused, undamaged and in 'as new' condition. It is at the discretion of Inspyer Lighting to refuse a refund if the light is returned damaged or not as sold. Please DO NOT write on the original product box, please print and tape the label to the box.
Please contact us to discuss the best method to arrange return of the Goods. If you arrange the return the light yourself we strongly advise that you insure the item(s) for its/their full value - in the event a package is lost or damaged in transit we will be unable to refund you for the the cost of your item(s).
If you order Made To Order, Bespoke or Personalised Goods you cannot cancel or return the order unless the goods are damaged or faulty.
TRADE ACCOUNT & COMMERCIAL CUSTOMERS
By placing an order you are offering to purchase the goods on the terms of this Agreement. Once an order is accepted it is final and binding and you shall have no right to return the Goods unless there is a fault or defect which is covered by a warranty. For clarity, the Company does not provide a Change of Mind policy for Trade or Commercial Customers for standard or bespoke products.
If the Goods are faulty or defective they must be returned to us are in the original undamaged packaging and securely packaged. It is at the discretion of Inspyer Lighting to refuse a refund if the light is returned damaged or not as sold. Please DO NOT write on the original product box, please print and tape the label to the box.
Please contact us to discuss the best method to arrange return of the Goods. If you arrange the return the light yourself we STRONGLY ADVISE that you ensure the light(s) is insured for its/their full value - in the event a package is lost or damaged in transit we will be unable to refund you for the the cost of your light.
Can I exchange and item for something else?
RETAIL CUSTOMERS ONLY
Of course, if you wish to exchange an item then please contact our Customer Services team by calling 01992 252900 or emailing firstname.lastname@example.org informing us of your intention to return the unwanted Goods and details of the Goods you wish to exchange them for. You have 28 days from receipt of your items to send them back to us (except Made To Order, Bespoke or Personalised Goods). You must pay the cost of returning the item(s) to us. Upon receipt and satisfactory inspection of the Goods we will make arrangements for new items to be ordered and delivered to you. You must ensure that any Goods returned to us are in the original packaging, securely packaged, unused, undamaged and in 'as new' condition. It is at the discretion of Inspyer Lighting to refuse an exchange if the light is returned damaged or not as sold.
My item is faulty or damaged, what should I do?
You must inspect the condition of your order upon delivery. If you notice that the package has some damages on the outside, we kindly ask you to notify the courier and mark it down on the delivery slip. If an item from your order is damaged you must notify our Customer Service team WITHIN 24 HOURS of receipt of the delivery by sending an email to email@example.com. Our Customer Service team will then get in touch to help resolve the issue as soon as possible.
Who pays the postage costs to return an item?
We will pay the costs of return if: (a) the Goods are faulty or not as described; (b) you cancel due to us altering the Goods or these Terms; (c) there is an error in the Good’s pricing or description; or (d) you have a legal right. In all other circumstances (including where you change your mind) you must pay for the return.
Where Goods are returned due to change of mind we will refund the price paid for the Goods by the method you used for payment. However, we may make reasonable deductions from the price (up to their entire value) to: (a) compensate us for any damage to the Goods or loss of value caused by your handling them; (b) meet our collection or return delivery costs. You must ensure that Goods returned to us are in the original packaging and securely packaged.
What address should I send return items to?
Our Returns address is:
Inspyer Lighting Ltd
6 The Oakleys, High Wych Road
How can I place an order?
When you wish to buy a product, simply click on the "Add to cart" button and the product will be added to your shopping cart. You will then have the option to continue shopping or proceed to checkout. When you have completed your online order on Inspyer Lighting and the payment has gone through for your item(s), you will receive an email confirmation. Once your order has been processed and the items have shipped, you will get another email confirmation.
What can I do if something is wrong with my order?
Please contact our Customer Service team who are more than happy to help with any issues via firstname.lastname@example.org
How can I amend or cancel an order?
Simply email email@example.com providing your name and order number and they will help you amend or cancel the order.
Do you guarantee the item is in-stock?
We do our utmost to ensure that items listed as 'in stock' are available either in our warehouse or at the warehouses of the manufacturers, however we cannot guarantee availability of any particular item, and that ordering an item does not necessarily mean that the item is available for delivery within the stated period. In the event that we cannot fulfil the order within the stated period you will be entitled to a full and immediate refund. Alternatively we can advise you of the soonest date that the item will be back in stock with the manufacturer.
What payment methods do you accept?
When an item is purchased on inspyerlighting.co.uk we accept Visa, MasterCard and American Express securely express paymants via Shopify Payments, PayPal or Apple Pay.
When will I be charged?
When an item is purchased on inspyerlighting.co.uk your card will be charged at the end of the checkout process. For international shipping costs simply complete your order and we will calculate the shipping cost and contact you to take payment. Alternatively email firstname.lastname@example.org or call +44 1992 252900 and we will process the order for you including your shipping cost.
Is your site secure?
Rest assured that our site is secure and you can shop safely. When you enter the checkout stage you will notice that the browser switches to secure mode (a little padlock appears somewhere on the browser screen). This guarantees that your card details are being encrypted and cannot be seen by anyone.
What is ‘MasterCard Secure Code’ and ‘Verified by Visa’?
This is an extra security measure we and the banks like to use to keep your payment safe when shopping online. VbV and SecureCode allow you to create your own personal password to use as an extra security measure for any online Visa or MasterCard payments you make. Please refer to visa.co.uk & mastercard.co.uk for more details.
Why is my payment declined?
If your payment is declined it means that your bank did not allow a charge on your card. If possible try another card. If the problem is not resolved you could contact your bank and they should be able to provide you with the reason for the decline.
Zone 0 is inside the bath or shower. Any fitting used in this zone must be low voltage, (max 12v) and be rated at least IP67 which is total immersion proof.
Zone 1 requires a minimum rating of IP45 but it is generally accepted that IP65 is to be used.
Zone 2 (60 cm width) an IP rating of at least IP44 is required.
Outside Zones are anywhere outside zones 0,1 and 2 there are no special IP requirements in this zone, however, we suggest to use a light with an IP rating of at least IP20.
This information should be used for guidance only. Always refer to the current IEE Wiring Regulations or a qualified electrician to ensure that you are guided by the latest codes of practice.
When it comes to choosing lighting for your home or business, it's essential to consider the IP (Ingress Protection) rating. The IP rating measures the level of protection that a light fitting provides against the intrusion of solid objects, dust, and water.
In the UK, IP ratings are an essential consideration for outdoor lighting, bathroom lighting, and other areas where moisture and water are present. At Inspyer Lighting, we understand the importance of choosing the right lighting for your needs, so we've created this guide to help you understand IP ratings and choose the best lighting for your requirements.
IP RATINGS EXPLAINED
The IP rating is made up of two numbers. The first number indicates the level of protection against solid objects, such as dust and debris. The second number indicates the level of protection against water.
IP ratings for lights in the UK typically range from IP20 to IP68, with higher numbers indicating greater protection. Here's a breakdown of what each number means:
· IP20: This rating provides protection against solid objects larger than 12.5mm in diameter, such as fingers. It offers no protection against water.
· IP44: This rating provides protection against solid objects larger than 1mm in diameter, such as wires, and splashing water. It is suitable for use in certain bathroom areas, for more information about about the IP requirements for different bathroom areas please see our Bathroom Lighting Zones section of the FAQs.
· IP65: This rating provides protection against dust and low-pressure water jets from any direction. It is ideal for outdoor use.
· IP67: This rating provides protection against dust and immersion in water up to 1m for 30 minutes. It is suitable for use in swimming pools and other wet areas.
· IP68: This rating provides protection against dust and continuous immersion in water. It is suitable for use in fountains, ponds, and other water features.
CHOOSING THE RIGHT IP RATNG
When choosing lighting for your home or business, it's essential to consider the environment in which the light will be used. For example, if you're looking for outdoor lighting, you'll want to choose a light with an IP65 rating or higher to ensure it can withstand the elements.
If you're looking for bathroom lighting, an IP44 rating is a good choice as it provides protection against splashing water. For swimming pools and other wet areas, an IP67 or IP68 rating is necessary to ensure the light can withstand immersion in water.
OTHER FACTORS TO CONIDER WHEN CHOOSING AN OUTDOOR LIGHT
In addition to the IP rating, you should also consider the material and construction of the light fixture. Look for fixtures made of durable, weather-resistant materials such as aluminum or stainless steel. Also, consider the placement of the fixture and the direction of the light to ensure maximum visibility and safety.
IP ratings are an essential consideration when choosing lighting for your home or business. By understanding the different IP ratings and choosing the right rating for your needs, you can ensure your lights are safe and functional in their intended environment. At Inspyer Lighting, we offer a range of lighting options with different IP ratings to suit your needs. If you have any questions or need help choosing the right lighting, please don't hesitate to contact us.
Many Integrated LED light fittings produced by manufacturers will be advertised as dimmable, which is an attractive option, especially when buying decorative pendants, chandeliers and wall lights. However, where dimming LEDs is concerned, the term “dimming” is fairly generic and several options will be available, depending on which dimming protocol the manufacturer decides works best on their products.
This is a basic guide to some of the terminology you may encounter when trying to find the perfect, dimmable light for you. This information is provided as a reference and should be discussed further with a qualified electrician to establish whether the dimming options available are compatible with the cabling and switching you have in place.
As the dimmable LED driver, supplied by the manufacturer with their fittings, will be specific to the type of dimming protocol advertised, the type of cable installed in the property is very important to understand. Where the opportunity to run new cable exists, this will be less of an issue, of course, but where replacing cables is not an option, you should proceed with caution and consult a qualified electrician to establish what type of cable you currently have in place.
DIFFERENT DIMMING TYPES
Mains Dimming (TRIAC/Trailing Edge)
The most common method used to dim integrated LED fittings and requires no additional live or control cable. As the vast majority of UK properties will be wired with 3 core cable (live, neutral, and earth), this type of dimming protocol is usually ideal.
Cable Requirement: 3 core
Dimmer Requirement: Most TRIAC or Trailing Edge compatible dimmers
PUSH Dimming (Switch Dim)
A dimming method using a simple retractive (non-latching) switch. The driver for this type of dimming protocol requires a ‘control’ cable in addition to the main supply cables, the minimum cable requirement is 4 core. This type of cable is uncommon in existing UK properties and where new cable is not being installed, PUSH dimming will not be appropriate (unless you only wish to use the light in an On/Off capacity).
Cable Requirement: Min. 4 core
Dimmer Requirement: Retractive Switch
1-10V / 0-10V Dimming (Analogue)
1-10V / 0-10V dimming is the simplest dimming protocol for lighting, providing smooth operation and dimming down to very low levels. Dimming is often smoother and lower than mains dimming options but, as with PUSH dimming, it also requires a separate ‘control’ cable to be run from the dimmer to the fitting’s driver. Again, this type of cable is uncommon in existing UK properties and where new cable is not being installed, 0-10V dimmable fittings will not be appropriate (unless you only wish to use the light in an On/Off capacity).
Cable Requirement: Min. 5 core
Dimmer Requirement: 0-10V compatible dimmers
DALI Dimming (Digital Addressable Lighting Interface)
A DALI system consists of a controller connected to a network where every DALI LED driver and dimmable LED bulb is assigned a unique address so they can be operated individually. Using a two-way method, the system enables the user to communicate with LED drivers and ballasts, and vice versa, via a DALI controller, which is typically a computer based lighting control system or DALI compatible dimming controller, often Bluetooth enabled. The digital signals are transmitted through a two-wire control wire in addition to the main supply and requires cable with a minimum of 5 cores. Again, this type of cable is uncommon in existing UK properties and where new cable is not being installed, DALI dimmable fittings will not be appropriate (unless you only wish to use the light in an On/Off capacity).
Cable Requirement: Min. 5 core
Dimmer Requirement: DALI lighting control system or DALI compatible dimmers
Casambi Dimming (Bluetooth Enabled)
Casambi is a Bluetooth enabled dimming solution which allows wireless control of your lighting via communication between the light source, fitted with the Casambi driver module, and the Casambi App.
Casambi is offered as a pre-installed option by some manufacturers on certain lights. Casambi modules are also available for purchase separately which means is that, regardless of whether you have the correct cable in place, it may be possible to find a dimming solution for light fittings with only PUSH, 1-10V/0-10V or DALI compatibility, with minimal additional hardware and deployment costs.
The light fitting can only be switched on/off from your existing wall switch but can then be dimmed via the Casambi App which you simply download onto your device. Alternatively you can purchase a separate Casambi enabled wireless dimmer control / switch enabling your light fitting to be dimmed from the wireless dimmer and/or the Casambi App.
Cable Requirement: 3 core
Dimmer Requirement: Casambi App (and standard wall switch/dimmer) or Casambi App and Casambi Dimmer